| 1. |
We will deal honestly, fairly, and respectfully with the public, and
will put the welfare of our boarders and service to our customers above personal gain. |
| 2. |
We will honor our commitments to our customers, whether they are made in
our advertising, or in person, and will avoid inaccurate or misleading claims about the care that we
provide. |
| 3. |
We will respect the confidential nature of our kennel/client
relationship, and will not release client information to unauthorized individuals. |
| 4. |
We will strive to maintain and advance the professional competence of
our staff by taking advantage of the educational opportunities available to us. |
| 5. |
We will endeavor to resolve any disputes that might arise in a fair,
amicable and professional manner. |
| 1. |
We will care for all boarded pets with kindness and will place
their welfare above all other business considerations. |
| 2. |
We will provide Security and Safety for all boarded pets by means
of proper kennel design, good animal handling procedures, adequate separation between
animals, and by keeping all pet boarding areas free of potential hazards. |
| 3. |
We will maintain a sanitary environment for all boarded pets. |
| 4. |
We will provide vigilant supervision of all boarded pets by competent,
conscientious personnel and will respond appropriately to any sign of distress or emergency. |
| 5. |
We will provide individual water containers and clean water to each
boarded pet. |
| 6. |
We will provide an adequate and proper diet to each boarded pet. |
| 7. |
We will seek veterinary assistance whenever appropriate, the choice of
veterinarian to be governed by kennel policy, as explained during check in. |
| 8. |
We will require proper immunizations for all boarders, as specified in our
pre-entry procedures. |
| 9. |
We will administer owner-provided or veterinary-prescribed medication in
accordance with instructions. |
| 10. |
We will take appropriate measures to control parasites within the kennel
environment. |
| 11. |
We will maintain temperatures within healthful limits, and will take
appropriate precautions to protect animals, which have special temperature requirements. |
| 12. |
We will provide protection from the elements and from excessive
exposure to the sun to all boarded pets. |
| 13. |
We will provide adequate ventilation to minimize possible exposure
to harmful bacteria or viruses. |
| 14. |
We will provide comfortable levels of light in all boarding areas. |
| 15. |
We will provide individual sleeping areas, which are large enough
to accommodate normal postural movements. |
| 16. |
We will provide adequate exercise opportunities in areas, which are
safe, clean and large enough for each boarded pet to exercise properly. |
